Thursday, September 16, 2010

Why Angry Users are Good Business for New Twitter


A few days ago Twitter decided to re-dress its site in an entirely new interface that it claims is “an easier, faster, and richer experience.” I love that. I love an easier, faster, and richer experience. However, the folks at Twitter have opted to use a gradual roll-out strategy where only a limited number of users get to try the new Twitter. Eventually, everyone will get a look out the new outfit, but for now, only a few chosen ones are lucky enough.

And that’s cool and all, as long as you include me. But unfortunately, I happen to be one of those kids whose friends all still use Facebook and therefore, is stuck with a follower count of about 35. So I don’t exactly qualify as a VIP member, and so me and my miserable follower count remain trapped in old Twitter. Sob…
Still, despite the fact that I’ve joined the ranks of countless users, frustrated that they don’t get new Twitter, the site may be making a good business decision screwing with everyone.

Remember when the iPhone came out in its raw, primeval form? And remember how pretty much nobody could possibly get their hands on one, unless they camped outside of the Apple store at 3 AM? Do you really think the all-knowing Steve Jobs couldn’t have predicted that Apple would run out of iPhones within the first few hours of its release?

Obviously, he planned it.

Why? Because if only a few people can get their hands on it, they’ll be quick to flaunt their good fortunes. And what happens then? Well, everyone else just wants the iPhone even more because one of their friends has it.

As a matter of fact, it appears that Twitter is executing this same strategy to perfection with its new site. All the users who have gotten new Twitter are conveniently tweeting about how much they love it, making us non-new-Twitter users green with envy. Hence, when we’re finally invited to the party, the satisfaction will be so great that we’ll have the urge to, yes, tweet about it. And maybe, two Twitter users will be so happy about getting new Twitter, that they’ll actually talk about it (yeah, REAL talk) and a non-Twit will be listening in. Then, the non-Twit might even be so intrigued that she’ll join Twitter.

And soon, Twitter will take over the world. The end.